Delivery & Returns

 

UK SHIPPING

All parcels within the UK are sent via Royal Mail Signed For First Class. Your postage price (starting from £5.50) will be quoted at the end of your order, before payment. All product order deliveries will require a signature on arrival.

If you require a faster service, please select the Royal Mail Special Delivery Guaranteed option to guarantee next working day delivery before 1PM. Orders placed with the next working day delivery option will be sent on the same day if the order is placed before 12 noon. This service is only available from Tuesday to Friday. Orders placed with this option from Saturday to Monday, or on bank holidays, will be dispatched the following working day. The following items are not available with the next working day delivery option: all 30ml eau de toilette bottles and bath and body products in the Signature collection.

Please note that we can only ship four bottles of fragrance in any one package, this also applies to samples.

All orders are usually processed within 2-3 working days and you will receive a confirmation email to notify you that your parcel has been dispatched.

INTERNATIONAL SHIPPING

Due to changing regulations, as of January 1st 2013, the shipping of perfumes internationally is now considered to be the shipment of ‘Dangerous Goods’. Regrettably this means that volume per perfume item must not exceed 30ml and we can only accept perfume orders for up to 30ml bottles. This restriction also applies to other alcohol based products such as room sprays, pillow sprays, moth sprays and bath silks.

International orders which include perfume and other alcohol based products will be shipped via FedEx, which means a full door-to-door tracking service is included, making international shipments more expensive but very reliable. Your postage price will be quoted at the end of your order, before payment. Do not hesitate to contact us for more information: shop@angelaflanders-perfumer.com

The good news is that Dangerous Goods regulations don’t apply to any of our other perfumed products, including our shower gels, creams, candles and body lotions. These items can be shipped abroad with Royal Mail for a reasonable fee. Your postage price will be quoted at the end of your order, before payment. Do not hesitate to get in touch if you have any questions. Contact: shop@angelaflanders-perfumer.com

Returns and Exchanges

Please note that we are not able to accept returns of perfumery products once products have been opened or used*

If you are purchasing the item as a gift and would like the option to exchange the fragrance for an alternative, we will be happy to include a complimentary sample of the fragrance for the recipient to try out first. In the event of the fragrance being unsuitable, we will be happy to exchange the product for an alternative fragrance of the same size and strength. The item must be returned in perfect unopened condition, and the shop must be notified that this is a gift purchase by email at the time of placing the order at shop@angelaflanders-perfumer.com.

Please send any items to Angela Flanders, 4 Artillery Passage, Spitalfields, London E1 7LJ.

*Excludes faulty items.

Damaged Items

Please check your parcel on arrival for any serious damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s), please contact: shop@angelaflanders-perfumer.com

Kindly provide the date of the order, your name, email address and phone number. It is vital that you retain the damaged items, the shipping box and all packaging material for inspection by the carrier company.