All parcels within the UK are sent via Weengs and dispatched with Royal Mail or Yodel. Your postage price (starting from £5.50) will be quoted at the end of your order, before payment. All product order deliveries will require a signature on arrival.
All orders are usually processed within 3-5 working days and you will receive a confirmation email to notify you that your parcel has been dispatched.
If you require a faster service, please select the Next Day Delivery option to guarantee next working day delivery. Orders placed with the next working day delivery option will be sent on the same day if the order is placed before 11 am. Orders with the next working day delivery option placed after 11 am will be sent the next working day. This service is only available from Tuesday to Friday. Orders placed with this option from Friday 11 am to Monday, or on bank holidays, will be dispatched the following working day (usually a Tuesday). The following items are not available with the next working day delivery option: all 30ml eau de toilette bottles and travel sizes in Collection Noire.
Please note that we can only ship four bottles of fragrance in any one package, this also applies to samples.
Due to changing regulations, as of January 1st 2013, the shipping of perfumes internationally is now considered to be the shipment of ‘Dangerous Goods’. Regrettably this means that volume per perfume item must not exceed 30ml and we can only accept perfume orders for bottles of maximum 30ml each with a maximum volume of 500ml per order. This restriction also applies to other alcohol based products such as room sprays, pillow sprays, moth sprays, bath silks as well as reed diffusers.
International orders which include perfume and other alcohol based products will be shipped via FedEx, which means a full door-to-door tracking service is included, making international shipments more expensive but very reliable. Your postage price will be quoted at the end of your order, before payment. Do not hesitate to contact us for more information: email@example.com
SAMPLES ARE ONLY AVAILABLE TO BE SHIPPED TO UK ADDRESSES
The good news is that Dangerous Goods regulations don’t apply to any of our other perfumed products, including our shower gels, creams, candles and body lotions. These items can be shipped abroad via Weengs for a reasonable fee. Your postage price will be quoted at the end of your order, before payment. Do not hesitate to get in touch if you have any questions. Contact: firstname.lastname@example.org
Returns and Exchanges
Please note that we are not able to accept returns of perfumery products once products have been opened or used*
If you are purchasing the item as a gift and would like the option to exchange the fragrance for an alternative, please add a sample of the fragrance to your order, for the recipient to try out first. In the event of the fragrance being unsuitable, we will be happy to exchange the product for an alternative fragrance of the same size and strength, in store or for a shipping fee. The item must be returned in perfect unopened condition, and the shop must be notified by email at email@example.com for authorisation before returning the item.
Please send any items to Angela Flanders, 4 Artillery Passage, Spitalfields, London E1 7LJ.
*Excludes faulty items.
Please check your parcel on arrival for any serious damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s), please contact: firstname.lastname@example.org
Kindly provide the date of the order, your name, email address and phone number. It is vital that you retain the damaged items, the shipping box and all packaging material for inspection by the carrier company.